FREQUENT QUESTIONS
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Consult the most frequently asked questions and the related answers on the topics of greatest interest to our customers. …and if you don't find what you're looking for, contact us .
If the purchase is successful you will receive a confirmation email with a summary of the products purchased.
Something went wrong? Or can't you find the email?
Check your spam folder.
What are the shipping times and within how many days will I receive the purchased goods?
Delivery will take place approximately within 24/48 hours of receiving the order. For the islands, Calabria, delivery could take place within 48/72 hours of receiving the order.
Once I receive the order, how long do I have to return it?
I placed the order and more than 3 days have passed, why have I not received my package yet?
Have you received my return? How will I be informed of receipt?
I have the wrong shipping address, how can I change it?
How can I register on your site?
How much are the shipping costs?
Once I receive the order, how long do I have to return it?
From receiving the order you have 14 working days (including Saturdays) to return the goods to the address:
JONESSIO
VIA PRINA,15
VIA PRINA,15
28100 NOVARA
I placed the order and more than 3 days have passed, why have I not received my package yet?
On almost all products, delivery is expected within 24/48 hours, but there are some products (e.g. shoes, tailored garments or garments from foreign companies) that can take up to 10 working days. The expected delivery is shown in the product sheet of each item. If it is not present, it means that the product is available in stock and will respect the expected delivery times.
Have you received my return? How will I be informed of receipt?
When we receive the return, our Returns & Exchanges office will subject the garments to a thorough quality control. You will be contacted by telephone or in the case of no response via WhatsApp, to ensure that we have received your return and everything is going well.
If you return the goods after the 14 days allowed, they will be returned to the sender at the original shipping address.
If you return the goods after the 14 days allowed, they will be returned to the sender at the original shipping address.
I have the wrong shipping address, how can I change it?
We always invite you to pay attention to the shipping address provided, in case of error contact support immediately. We will reply to you with confirmation of the address change.
How can I register on your site?
Signing up is easy, just create an account by clicking on sign up and enter your personal details. Thanks to your membership you will have access to discounts and personalized promotions.
How much are the shipping costs?
Shipping costs are free for amounts equal to and above €49.00 with advance payment (credit card or prepaid card, PAYPAL)